Privacy Policy
Statement of Privacy
Metaverse One, Inc. is committed to protecting your privacy. This Statement of Privacy applies to the Metaverse One website and governs data collection and usage at all Metaverse One sites and services. It does not apply to other online or offline sites, products, or services, nor does it apply to third-party websites, platforms, applications, products, or services, even if linked to or from the Site.
Please read the Metaverse One Statement of Privacy. By accessing or using the Site, you acknowledge that you have read and understand this Statement.
Metaverse One is a general audience website and is not directed to children under the age of 18. Metaverse One does not knowingly collect personal information from children under 18. Personal information of users is collected, used, and disclosed as described in this Statement of Privacy.
Collection of Your Personal Information
Metaverse One collects information necessary to support investigational drug access, order fulfillment, regulatory compliance, and customer support. This may include:
Contact information such as name, email address, mailing address, workplace address, and telephone number
Professional information such as institution or practice affiliation
Billing and shipping information
Limited patient information, which may include date of birth (DOB) and relevant medical information, when required for Expanded Access Program eligibility verification, regulatory documentation, or internal tracking purposes
Metaverse One collects only the minimum information reasonably necessary to fulfill legitimate business, regulatory, contractual, and compliance obligations. Metaverse One does not collect full patient medical records through its online store. Any patient information collected is limited to what is reasonably necessary for operational, regulatory, and pharmacovigilance purposes.
Information collected by Metaverse One is used solely for legitimate business purposes, including order processing, billing, shipping, regulatory compliance, and customer support.
Metaverse One does not collect information about your computer hardware or software beyond standard website analytics necessary to operate and secure the Site. The information collected may include IP address, browser type, access times, referring URLs, and interaction data.
Metaverse One encourages you to review the privacy statements of websites you choose to link to from the Metaverse One website. Metaverse One is not responsible for the privacy practices or content of external websites.
Use of Your Personal Information
Metaverse One and its service providers use personal information to:
Process and fulfill investigational drug orders
Verify eligibility and documentation for FDA-authorized Expanded Access Programs
Communicate with healthcare providers regarding orders, logistics, or program requirements
Provide customer support and operational services
Metaverse One may also use contact information to communicate updates about Metaverse One services, operational notices, or surveys related to service quality. Participation in surveys is voluntary.
Metaverse One does not sell, rent, or lease customer information to third parties. However, Metaverse One may share personal information with third-party service providers, contractors, logistics providers, regulatory consultants, payment processors, and technology vendors solely to the extent necessary to perform services on its behalf and subject to appropriate confidentiality and data protection obligations.
Metaverse One does not intentionally collect or use sensitive personal information such as race, religion, political affiliation, or similar characteristics except where voluntarily provided and legally required for regulatory or safety reporting purposes.
Metaverse One may disclose personal information if required to do so by law, regulation, or legal process, or if disclosure is necessary to protect the rights, property, or safety of Metaverse One, its users, or the public.
Personal information may be stored and processed in the United States or other jurisdictions where Metaverse One or its service providers maintain operations. Data protection laws in such jurisdictions may differ from those in your jurisdiction. By using the Site, you consent to such processing and transfer.
In the event of a merger, acquisition, restructuring, financing, asset sale, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Data Retention
Metaverse One retains personal information for as long as necessary to fulfill the purposes described in this Statement, comply with legal and regulatory obligations (including FDA and pharmacovigilance requirements), resolve disputes, and enforce agreements.
Control of Your Personal Information
You may request access to, correction of, or limitations on the use of your personal information by contacting: info@metaverseone.com
Please include sufficient information to allow us to identify your account.
You may opt out of non-essential communications by following the unsubscribe instructions included in email communications or by contacting us directly.
Certain information may not be deleted or modified where retention is required for legal, regulatory, safety, auditing, or compliance purposes.
Security of Your Personal Information
Metaverse One takes reasonable and appropriate measures to protect personal information from unauthorized access, use, or disclosure. These measures include administrative, technical, and physical safeguards.
Payment information is processed through secure third-party payment gateways. Metaverse One does not store full credit card numbers on its systems.
No method of transmission over the Internet or electronic storage is completely secure. Accordingly, Metaverse One does not guarantee the absolute security of any information. Users submit or transmit information at their own risk.
HIPAA and Regulatory Status
Metaverse One is not a healthcare provider and does not provide medical advice. To the extent Metaverse One receives limited patient information in connection with Expanded Access Programs for investigational drug access, such information is handled in accordance with applicable federal and state laws.
Changes to This Statement
Metaverse One may update this Statement of Privacy from time to time to reflect operational, legal, or regulatory changes. Material changes will be posted prominently on the website prior to becoming effective.
Metaverse One encourages you to review this Statement periodically to stay informed about how your information is protected.